Savannah Business Journal Staff Report
February 19, 2018 – Georgia Relay, the free public service that enables people who are deaf, hard of hearing, deaf-blind or have difficulty speaking to place and receive telephone calls, recently welcomed the Boomer Select Agency as the newest Georgia Relay Partner. Boomer Select Agency staff completed their Georgia Relay Partner training earlier this year, and are now equipped to place and receive calls from Georgia Relay users.
Based in Savannah, the Boomer Select Agency offers educational resources to help people of the baby boomer generation understand Medicare and life, dental, hearing, and vision insurance.
The Georgia Relay Partner program seeks to improve communication between local businesses and residents who use Georgia Relay to place telephone calls. Georgia Relay Partners receive free training and materials to learn to answer and place Relay calls with confidence, making it easier to serve customers who are deaf, hard of hearing, deaf-blind or who have difficulty speaking. Georgia Relay Partners also receive marketing materials to let Georgia Relay users know their company is Relay friendly.
“Making a Relay call to a business or service organization can be a very frustrating experience when the representative answering the phone doesn’t understand how Relay works and unintentionally hangs up on someone needing help,” says Brendan Underwood, Georgia Relay outreach coordinator. “The goal of the Georgia Relay Partner program is to eliminate this confusion and help Relay users connect with these organizations. Now, the Boomer Select Agency is prepared to handle these calls and help the deaf, hard of hearing, and deaf-blind community answer their insurance questions.”
“Being a Georgia Relay Partner means a lot to us,” says Ginny Phillips of the Boomer Select Agency. “We want to help our community manage their Medicare and insurance, so being able to reach a greater portion of the population will allow us to help more people.”
To date, more than 200 local companies have become Georgia Relay Partners. To view a current list, or to request Georgia Relay Partner training for your business, please visithttps://georgiarelay.org/relay-partner-program/.