TTY is a common way to connect to Georgia Relay – allowing a person who is deaf or hard of hearing to type their messages and read the other person’s responses. A TTY has a typewriter-style keyboard with letters and numbers, a text screen and a printer.
After dialing 7-1-1, the TTY user gives the Georgia Relay’s easy-to-remember number, the TTY user gives the Georgia Relay Communications Assistant (CA) the phone number of the person or business being called. As the call progresses, the CA voices the TTY user’s text and types the words of the standard phone user to the TTY user, relaying the conversation back and forth.
This feature allows a Georgia Relay VCO (Voice Carry-Over) user with two telephone lines to use one line for speaking directly to the person being called, and the other line for receiving the text of that person’s side of the conversation.
(A Georgia Relay Customer Profile is highly recommended for TTY users and will streamline the following steps.)