Hearing carry-over—or HCO—is ideal for people who are able to hear, but have difficulty speaking over the phone. The HCO user types his or her side of the conversation, using a TTY or similar device, and the Communications Assistant (CA) voices the typed words to the other person. When the other person speaks, the HCO user listens directly to what is being said.
This feature gives HCO users additional control and allows them to have an interactive conversation without the use of Relay commands such as “GA” (Go Ahead) and “SK” (Stop Keying). The CA will not identify the Relay and will only voice the typed text of the HCO user to the person he/she has called. 2-Line HCO requires two telephone lines, one of which must have 3-way conferencing capabilities.
(A Georgia Relay Customer Profile is highly recommended for HCO users and will streamline the following steps.)
In an emergency, please dial 9-1-1 directly!
Make a Relay Call
Dial 7-1-1
TTY: 800-255-0056
Voice: 800-255-0135
Speech to Speech: 888-202-4082
Spanish to Spanish: 888-202-3972
(includes Spanish-to-Spanish and translation from English to Spanish)
Customer Care
1-866-694-5824 (Voice/TTY)
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The Georgia Public Service Commission (PSC) is responsible for the establishment, implementation, administration and promotion of Georgia Relay. Available 24 hours a day, 365 days a year, Georgia Relay allows people who have difficulty hearing or speaking to communicate with any standard phone user. To make a Georgia Relay call, dial 7-1-1.
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