Customer Service for CapTel®, TTY & More

If you are a current Georgia Relay user, our Customer Care representatives are here to address any questions, comments, or concerns you may have about CapTel, TTY, and more.

Remember, you can always ask a Communication Assistant (CA) to transfer you to Customer Care before, during or after a Relay call.

CapTel is a registered trademark of Ultratec, Inc.

Get Customer Service Support Now:

Voice/TTY: 866-694-5824

Spanish Voice/TTY: 866-744-7471

Fax: 402-694-5110

Mail: 1006 12th Street | Aurora, NE 68818

CapTel Customer Service & FAQs

As Georgia Relay’s service provider, Hamilton Relay offers you many helpful CapTel customer service resources, including CapTel phone instructions, live chat with customer care representatives, and more. 

Get started >

Additional Customer Service Resources

If, after contacting the above resources, your expressed concern is not resolved to your satisfaction, please contact the Georgia State Relay Administrator:

Tonika Starks
Georgia Public Service Commission
244 Washington Street
Atlanta, GA 30334

Voice404-657-4990

Should your expressed concern go unresolved to your satisfaction, the Federal Communications Commission (FCC) is available to serve you:

Voice888-CALL-FCC

TTY888-TELL-FCC

Online: http://www.fcc.gov/cgb/complaints.html

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.