If you are a current Georgia Relay user, our Customer Care representatives are here to address any questions, comments, or concerns you may have about CapTel, TTY, and more.
Remember, you can always ask a Communications Assistant (CA) to transfer you to Customer Care before, during or after a Relay call.
CapTel is a registered trademark of Ultratec, Inc.
Spanish Voice/TTY: 866-744-7471
Mail: 1006 12th Street | Aurora, NE 68818
As Georgia Relay’s service provider, Hamilton Relay offers you many helpful CapTel customer service resources, including CapTel phone instructions, live chat with customer care representatives, and more.
If, after contacting the above resources, your expressed concern is not resolved to your satisfaction, please contact the Georgia State Relay Administrator:
Georgia Public Service Commission
244 Washington Street
Atlanta, GA 30334
Should your expressed concern go unresolved to your satisfaction, the Federal Communications Commission (FCC) is available to serve you:
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.